RETUNDZ & REFURNZ 

You’ve got 10 days. That’s it. From the day we ship your gear, the clock starts ticking. Miss the deadline? Don’t bother — the gates are closed.

 The Rules of the Return Road

To qualify for a return:

• The item’s gotta look just like it did when you bought it. Unworn, unused, untouched.

• Still in the original packaging, tags on, seals unbroken. If the box is torn, ripped, or looks like it’s been in a bar fight — denied.

• Include every last thing that came with it: stickers, instructions, weird extras. If it came in the box, it goes back in the box.

• You need your receipt or proof of purchase. No proof, no return.

 How to Start a Return

• Email us at contact@RetailXcess.com.

• Ship returns to:
  2773 Cantrell Rd.
  Harrisonville, MO 64701

• Customer pays return shipping (unless we messed up).

• Every return gets an RMA number — slap it on 3 sides of the package or it’s not getting checked in.

• Unless the fault is ours, every return eats a 20% administrative restocking fee.

 Non-Negotiables

• Must be received within 10 days — not “in the mail,” but in our hands.

• Items sent without a return request = automatically denied.

• Damaged, defective, or wrong item? Inspect it when it arrives and hit us up immediately. We’ll fix it fast.

 No Returns On

• Perishables (food, flowers, plants).

• Custom or personalized gear.

• Personal care items (beauty, hygiene).

• Hazardous, flammable, or explosive stuff.

• Demo/Shelf Pulls or “Inspired By” products.

• Sale items and gift cards.

 Exchanges

Want something else? Return it, wait for approval, then place a fresh order. We don’t swap on the fly.

 EU Riders

If we ship into the European Union, you’ve got the same 10-day cooling-off period. Rules above still apply: new, unused, untorn packaging, receipt in hand.

Restocking Fees (Straight Talk)

Under U.S. law, we can charge a restocking fee — and we do. Why? Because inspecting, repackaging, and logging your return isn’t free.

• Restocking fee: 10–20% depending on the product.

• $20 Administrative Inspection Fee always applies. That covers our crew digging through the return, checking for damage, missing parts, tampering, or use.

 Refunds

• Once we receive and inspect your return, we’ll email you with the verdict.

• Approved refunds are sent back to your original payment method, minus restocking/admin fees.

• Processing = up to 21 business days (plus your bank’s delay).

• If 35+ business days pass without cash back, call us and we’ll chase it down.

 In outlaw terms: Don’t break it, don’t fake it, and don’t drag your boots — or you won’t get your refund.